Privacy Policy

1. Who we are

Urban Piping Ltd. ("Urban Piping", "we", "us") operates the Urban Piping app, a private business tool used by Urban Piping staff, contractors, and customers to manage estimates, scheduling, jobs, and related plumbing and drywall work in Alberta and British Columbia, Canada. This policy explains what personal information the app collects, why, and your choices. Questions: info@urbanpiping.com.

2. Information we collect

Account information: your name, email address, phone number, and role. Customer and job information: service address, estimate and job details, notes, and deposit status. Photos: job-site and estimate photos you take or upload in the app, stored privately on our behalf. Device access you grant: camera and photo library (to add photos), Face ID / biometrics (to unlock the app, which your device handles and we never collect), and calendar (only if you choose to add your jobs to your calendar). Usage and diagnostics: basic product-usage events and crash/error reports, which may include your user ID and email so we can support your account.

3. How we use your information

To provide and operate the app: sign-in, estimating, scheduling, job management, and customer communication. To process the deposit payment you choose to make (card details are handled by our payment processor; we do not store full card numbers). To provide support and respond to your requests. To keep the app reliable and secure, and to improve it using aggregate usage and crash diagnostics.

4. How information is shared

We do not sell your personal information, and we do not use it for advertising. We share it only with the service providers who help us run the app, under agreements that limit how they may use it. Each one, what it handles, and where it operates: Hetzner Online GmbH: hosting for the app and its database. Germany. Cloudflare, Inc.: private storage for job photos, certificates and receipts. Storage network, which may place data outside Canada. Google LLC: address autocomplete, and the Street View photo shown on a customer's job page. This means a service address is sent to Google. United States. SendGrid (Twilio Inc.): the emails the app sends you, such as estimates, invoices and account notices. United States. Helcim Inc.: processing the deposit payment if you choose to pay by card. Canada (Calgary). Expo (650 Industries, Inc.): delivering push notifications to your device. United States. Sentry (Functional Software, Inc.): crash and error reports, which may include your user ID and email. United States. PostHog Inc.: product usage analytics in the mobile app. United States. Housecall Pro: the system Urban Piping used previously, for migrating and reconciling historical records. United States. We may also disclose information where required by law.

5. Where your information is stored, and that it leaves Canada

Urban Piping is an Alberta company, and you should know that the app's information is not stored in Canada. The app and its database run on a dedicated server operated by Hetzner Online GmbH in Nuremberg, Germany. That is where your account details, customer and job records, estimates, invoices and payment records are held. Job photos, certificates and receipts are held in private Cloudflare storage, which may place them outside Canada. The providers listed in section 4 also process limited information in the United States and Germany, for the specific purposes named there. Information stored or processed in another country is subject to the laws of that country, and may be accessible to its courts, law enforcement and national security authorities. We use providers that contractually commit to protecting your information, and we remain responsible for it while they hold it on our behalf. If you have questions about our handling of your information outside Canada, contact our Privacy Officer at info@urbanpiping.com, who can answer them and explain our policies and practices.

6. Why we are allowed to handle your information

Canadian privacy law asks organisations to have a reason for every piece of personal information they handle, and to be able to say what that reason is. Ours, by category: Your account details (name, email, phone, role): handled with your consent, given when an account is created for you so that you can sign in and be contacted about work. Without these the app cannot function. Customer and job records, estimates, invoices and payment records: handled to perform the service a customer has asked us for, and afterwards to meet Urban Piping's accounting, tax and warranty recordkeeping obligations. Where information is needed to complete work already agreed to, consent is implied by the request itself. Job-site and walkthrough photos: handled with consent, to document the condition of a property before and after work, to support warranty and deficiency claims, and to produce the completion certificate. Service addresses sent to Google for autocomplete and the Street View photo: handled to locate the property and to help crews identify it on arrival. Push notification tokens: handled with your consent, given when you allow notifications on your device, and used only to tell you about your own jobs. You can withdraw it in your device settings at any time. Crash reports and product usage analytics: handled to keep the app working and to improve it. Withdraw by contacting us. You may withdraw consent at any time, subject to legal and contractual limits and to reasonable notice. Some withdrawals mean we can no longer provide the app to you. Withdrawing consent does not require Urban Piping to destroy business records it is required to keep, such as records of work performed and money paid.

7. How long we keep it

We keep your account and job information for as long as your account is active and as needed to provide the service and meet legal and accounting obligations. When you delete your account, after a 7-day cancellation window we remove your sign-in and personal contact details (email, phone, and profile photo) and deactivate the account. Business records, meaning the jobs you worked and any payment records, are retained by Urban Piping for accounting and recordkeeping. Routine backups are rotated and expire on a rolling schedule.

8. Your choices and rights

You can view and update your name, email, and password in the app's Profile settings. You can delete your account in the app (Profile → Delete account). After a 7-day cancellation window, your sign-in and personal contact details are removed and the account is deactivated; business records you are part of (jobs worked and payment records) are retained for accounting and recordkeeping. To request a copy of your personal information, or to ask a privacy question, email info@urbanpiping.com and we will respond within 30 days.

9. Security

We protect your information with encryption in transit (HTTPS/TLS), private (non-public) file storage, access controls, and signed-in access only. No system is perfectly secure, but we work to safeguard your data and will notify you and the appropriate authorities of a breach as required by law.

10. Children's privacy

The Urban Piping app is a business tool intended for adults. It is not directed to children, and we do not knowingly collect information from anyone under 13.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a new effective date.

12. Contact

Urban Piping Ltd., info@urbanpiping.com. This policy is governed by the laws of Alberta and Canada. The privacy laws that apply to us are Alberta's Personal Information Protection Act (PIPA) and, for information crossing provincial or national borders, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner of Alberta.